Dylan Lambert

Cover image for “Notes from the implementation side of employee experience #3”. The title reads “A little bit of mess can be a very good sign during an implementation.” The image features a notebook, laptop and coffee on a desk, representing observations and reflections from implementing employee communication and employee experience platforms.

Launch day is the least interesting day of an employee experience platform implementation. I know. That's an odd statement from someone who clocks a massive amount of time implementing employee experience platforms. Of course launch day is exciting. It's what everyone builds towards. Weeks (sometimes months) of workshops, planning, testing, last-minute tweaks and the inevitable "can we just..." conversations all lead to one moment. Go live. Don't get me wrong, I do enjoy launch days just as...

After implementing Workplace, Workvivo, Blink, Flip and Haiilo across charities, healthcare, housing and frontline organisations, one thing has become clear: the platform isn't the hardest part. The people are. In the first of a new series, Dylan shares what implementation has really taught him.