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Communication has to meet the housing workforce where they are, in homes, not at desks
When every message helps somebody to serve a resident better, communication becomes a force for good
Who's it for?
This guide is for housing communications and HR teams who need practical, scalable ways to keep colleagues informed, engaged and confident, while meeting rising regulatory and resident expectations.
Addressing real sector challenges, from frontline disconnection and information overload to compliance risk and cultural drift, the guide shows how modern communication approaches help you build a more connected workforce and deliver better outcomes for residents.
Why it matters
With retention, trust and compliance now critical success factors in housing, this report shows how better communication improves recognition, strengthens capability on the frontline, closes information gaps and gives colleagues a clear voice.
It outlines practical ways to address rising regulatory pressure, stretched teams and disengagement, while building a culture that supports safer services, stronger resident relationships and sustainable performance.