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Privacy Policy

If you are a current or former Work Networks Client or are just visiting our website, this commitment on how we manage your personal data applies to you.

The Basics

The fact that you’re on this page means at least one of the above applies to you, depending on your actions, i.e. if you use the ‘Connect with us form’, Work Networks could be a ‘data controller’ of your personal data. If you're just visiting the page, then you may have accepted the use of cookies on your device, read more here on our Cookie Policy. As a data controller, we are responsible for determining what data we collect from you, why we need it and how we will process it. We are registered as a data controller with the UK Information Commissioner’s Office (ICO) under number ZA738821.

Our Commitments to you

  1. We will keep your personal information private and safe.

  2. We will only use your personal information in ways you would expect, as outlined in this Privacy Commitment.

  3. We will only give our staff access to your data where they need it to be able to carry out their duties.

  4. We will only share your personal information with other organisations for specific purposes and where your data is kept in accordance with this Commitment.

  5. We will only keep your personal information for as long as we need it to provide you a service.

  6. We will consider your privacy before we make any changes to our processes or systems where the processing of your data is involved.

  7. We will keep you informed of any changes we make to the way we manage your data by updating this Privacy Commitment or emailing you if there is a significant change.

What personal information do we collect?

We currently collect and process the following information:

  • Email, Name, Contact Phone Number of those that have completed our Contact Us website form

  • Email, Name, Contact Phone Number provided via Meta our partner

How do we collect your personal information, and why?

Most of the personal information we process is provided to us directly by you:

  • You have completed our Contact Us Website form as you want to discuss the services we can offer. 

  • You have enquired directly with Meta, and they have referred us to you.

  • As part of our support services you have asked us to put together a report,  combining data you have provided from your own systems with Workplace usage data.

Please note: We may share this information with Meta after discussion and agreement with you.

We also receive personal information indirectly, from the following sources in the following scenarios:

 

  • If we run an outbound lead generation campaign

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information is: 

  • Processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract.

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How we store your personal information

The personal data we collect is processed and stored in the UK or Europe. In some instances, we will utilise cloud based software companies who will process your data, and, in every case, we will ensure that any other company that we transfer your data are subject to the same level of data protection as we are.

This means that where we may transfer or store your information outside the UK or EEA (European Economic Area), we will take steps to ensure that your privacy rights continue to be protected as outlined in this Privacy Commitment.

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How long do we store your data

We will process your data for as long as is required to provide and support your implementation of the software “Workplace” by Meta, and any other ongoing support arrangements we may enter into as well as complying with legal and financial reporting requirements. As a result certain 

data can be is retained for a minimum of six years.

Any data we do not need to keep we delete from our instance of Workplace, and  our productivity platforms O365 & Google Workspace as soon as it’s no longer needed.

Your data protection rights:

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

If you wish to make a request, please contact us using the below email or us our Connect with us webform.